COVID-19 update

Dear clients,

 

Due to concerns about the novel coronavirus and related disease (COVID-19), Blair Doon is taking additional precautionary measures within the hospital.

 

This is being done to keep our staff, doctors, animals, clients and visitors safe while continuing to provide essential patient care.

 

We recommend rescheduling your appointment if you or anyone else in your household

  • have a fever, cough, shortness of breath
  • traveled outside of Kansas to an outbreak area
  • been in contact with someone with COVID-19 in the last two weeks

Effective Wednesday, March 18, we will be limiting the number of clients in the lobby. During this time, services may be limited, and some existing appointments may need to change. Hospital personnel will contact clients directly with information about any changes.

 

When you arrive in the parking lot please remain in your vehicle with your animal and call us at 316.685.7300. Care professionals associated with your appointment will discuss your needs by phone when you arrive. At the end of the phone conversation, a care professional will instruct you on when to bring your pet into the lobby once the area is cleared of other customers.

 

After the medical team evaluates your animal, you will receive a phone call to discuss recommendations and a plan moving forward. Verbal consent for treatment and details surrounding financial estimates will be authorized via this phone call.

 

Shortly thereafter you will receive a phone call from a customer service representative to obtain payment.
Updates will be given regularly via phone by your medical team.

 

Once care of your animal is complete, the discharge process will be discussed and any remaining balance will be collected prior to the discharge of your animal from the hospital.

 

Prescription medications and diets are still able to be refilled with us. If you are unable to travel to the clinic to pick up these items, please call and we will work with you to make other arrangements.

 

Thank you for being understanding and flexible in this unprecedented time. We sincerely hope that these measures will ensure everyone’s safety.